Servpro
Reviews and Complaints
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Servpro Restoration Service Review from Falls Church, Virginia
Questionable company Servpro
We asked Servpro in Nashua NH to give a quote on cleaning heating vents in our 3 bedroom house. They counted registers and took a few pictures and then charged us $150 to provide a quote.
They said the $150 would be applied to the work if we moved forward. We were shocked that they wanted $1200 for the work which seems exorbitantly high.
I was thinking it would take an experienced person four to six hours and $200 per hour is crazy for unskilled work!
The $150 was essentially a hook and a questionable practice in my opinion. We will find another company.
Servpro Holland Ohio poor service
- Initial quick response
Preferred solution: Deliver product or service ordered
Servpro - Restoration Review from Chino Hills, California
We had water damage and State Farm is contracted with servpro who came and did restoration. First off they were very messy and their workers came and gone as they pleased.
Second they are trying to put a lean on our house because they are waiting for a check from out MORTGAGE company. We have nothing to do with it and they want to put a lean on our house!
Bad bad business! DO NOT recommend anyone using them!
Servpro- theft- never use this company
Preferred solution: Full refund
Careless, Haphazard, Thiefs
After a kitchen fire, I specifically requested to keep certain cabinetry
not badly damaged for my workshop and they disposed of them.
Blinds were ripped out breaking the clips and left in my garage.
When I looked for my egg cooker that was a cabinet with plastic containers which were undamaged, it wasn't in the bag for the items of that cabinet. I took a picture of the open cabinet after fire showing the cooker and plastic wear in fine shape.
When confronted, they wanted me to take a polygraph for a $20 egg
cooker I couldn't find after the stress of the kitchen fire and being burned trying to put it out! OUTRAGEOUS!
Totally insensitive, with an unconscionable attitude towards people!
ServPro - very unprofessional and dishonest
- Poor customer service
- Dishonesty
Preferred solution: Let the company propose a solution
Servpro - Restoration Review from Watertown, Connecticut
Servpro - Basement Clean Up Review from Centre, Alabama
My experience was a very good one. Like any business, it depends on the team.
Staff Review
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Verified Reviewer | Monroe, LouisianaServpro and its subcontractor took the money and ran
Servpro in Durango, Colorado;;a franchise owned by a very vocal, obnoxious, and greedy man. This company serves as a bad example for Servpro, by knowingly allowing its subcontractors to perform the worst of the worst work, subcontractors
that exploit their workers, some workers told us that they have to ask for their pay
after going weeks or month without pay. This subcontractor. Keystone contractors,
appears to hire inexperienced young men to work as carpenters, a trade that they
appear to have no knowledge of, their plumbers and sheetrock installers are yoyos
that have no pride in their horrible work.
Our house was left in a deplorable state, Servpro and Keystone contractors took
their money and ran, as of now, I have called Servpro in Tennessee hoping that they
can do something with this franchise that is ruining their reputation.
Ruben Luna
ServPro Penfield NY TERRIBLE/THIEVES!AVOID!
ServPro sent 6 labor ready clowns in tyvec suits who removed all items from basements and put in dumpster.They never made any inventory lists at all.They took washers and dryers and put them in their trucks.We caught one worker up on 2nd floor going thru drawers stealing.We called police and they arrested one worker.No supervision at all,these ServPro crooks are raping the insurance companys and causing our premiums to go up.The bill was way out of control!AVOID ServPro ! Don't let insurance company talk you into using them!AGAIN....avoid all serpro type /franchise companys........................
Servpro - Repair Service Review from Quarryville, Pennsylvania
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We are sorry to hear that you were not satisfied with our quote for service. We take pride in our skilled technicians.
SERVPRO Professionals are highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our Professionals are equipped with the knowledge to restore your property.
SERVPRO training program includes the following:
• IICRC Training
• Employee Certification Training
• e-Learning
• Continuing Education Classes We have taken the necessary steps to rectify your concerns and please know that we have refunded your scope fee. Best wishes - SERVPRO of Merrimack