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Tonight, at approx. 11 pm, I realized that I had a flood in my house.

Called Servpro. Was told that they needed my credit card number upfront, asked what the initial charges would be, was told 4 or 5 thousand. I work in HVAC, on call, I would never tell a customer this crap. The service call costs "X", additional to be determined at the time.

Nope, I was required to give them a blank check to show up, charges to be whatever they wanted them to be.

I understand, I work on call too, but that was complete *** Took care of it myself. Have to stay up all night and miss work tomorrow, but, hey, the flooring I'm going to have to replace costs less than half what they wanted upfront.

Review about: Servpro House Water Damage Restoration Estimate.

Reason of review: Poor customer service.

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h.kitchener
#1558497

Good tip. Thanks.

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