Not resolved

We discovered a water leak under out manufactured home just weeks before we were due to leave for Florida where we had already paid 10 weeks in a rental condo in Florida. A plumber was unable to do anything unless I could get a carpenter to remove the 4X8 plywood under the area where the leak was.

I had no luck finding one that could do this before we left so we called ServePro in Kerrville, TX. We hoped they could do the whole job while we were out of town if they couldn't complete it before we left. An estimator came over but we haven't heard anything from them since.

No estimate or replies to the3 messages my husband left with them. We had to move to a motel for the week before we left and will be unable to live in our house when we get back until this is fixed as we don't know if there is a mold problem.

Product or Service Mentioned: Servpro House Water Damage Restoration Estimate.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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