They were great at the clean up and drying after our house flooded. When it came to rebuilding, their customer service was not good at all!
Poor or no communication. Our contact had very little understanding of construction. We were not given consistent figures on the cost. We had to oversee the work every day as much of the work was being done done incorrectly.
Instead of letting us describe our concerns, the owner defended his employee and even accused us of insurance fraud when we tried to get an understanding of the charges.
We were promised a daily update and got none.
We would call with items which were not being addressed and the answer was always, "I'm so sorry, I had no idea". This, even after we had disclosed the problem 3 times.
Product or Service Mentioned: Servpro Customer Care.
Reason of review: Poor customer service.