Advertised vs Delivered
Customer service
Service Scheduling

I highly recommend you DON'T use Servpro of Cheyenne. We have been waiting a couple months for our scheduled appointment today for them to mitigate the mold we have from our leaking roof due to last year's big hail storm.

Well, not only did they not show up, they completely cancelled doing the work they committed to do. Clearly the draw of making a quick insurance quick buck (or gouge people directly who are willing to pay) due to yesterday's hail storm in our area was too much of a draw.

If they can't keep their word to actually do the work they committed to, it makes you wonder at the quality of their work. Maybe I should be glad they didn't do the work on our house.

Reason of review: Poor customer service.

Preferred solution: use a different company.

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