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Question? If soot is a major carcinogen and corrosive how in the *** can ServPros motto be "like it never happened"? That's an outright lie! you cannot completely remove it. After a devastating house fire I was led down the path of "its going to be ok" we'll take care...
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1.0
I didn't like
  • Ike it never happened is a lie
#1449883
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Servpro - No return call

My insurance agent called a servpro franchise in my area to come and assess the water damage to my ceiling. I talked to Ivan at 707-228-9653 and he assured me that he could get to my house within a few hours after the plumber left to assess the leak. I called Ivan twice and he never returned my phone calls. I was able to call another Servpor franchise that evening and they were outstanding. Someone needs to explain to Ivan that customer service!!!Really not even a call to let me know he is too busy to come by...so very disappointing!!!!!!!!!! Thank you. Adele Levin
#1443181
This is the first review I have ever done. I am doing it to help future customers. This company, it was given a job to clean for me. They are the slowest ever, they took 6 week to get it done. They returned items in poor condition, scratches, some dump items, others...
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#1428589
ServPro of Pensacola, Fort Walton Beach, and Panama City Florida is a dishonest franchise that prey on busy hard working people without any construction knowledge and good homeowner's insurance. WARNING TO ALL: DO NOT USE THIS COMPANY EVER! My kitchen cabinet project...
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1.0
I didn't like
  • No-shows for ten days
  • Broken promises
  • Owner went back on agreement on how to do job
#1381211

I contacted Mike at Servpro about removing a stain from a couch. At the time of my initial call, I was under the impression, but wasn't sure whether, the stain was caused by mold. Mike said that removing a mold stain would involve a minimum charge of $300. I paid the...
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#1361277

Tonight, at approx. 11 pm, I realized that I had a flood in my house. Called Servpro. Was told that they needed my credit card number upfront, asked what the initial charges would be, was told 4 or 5 thousand. I work in HVAC, on call, I would never tell a customer this...
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h.kitchener
h.kitchener

Good tip. Thanks.

#1353243
Absolute CROOKS!! An account manager has been coming by our office at least once a month for a year soliciting our business. Called to ONLY get some water sucked up from one room of carpet during business hours. I was told it would be around $150 and they had someone...
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I highly recommend you DON'T use Servpro of Cheyenne. We have been waiting a couple months for our scheduled appointment today for them to mitigate the mold we have from our leaking roof due to last year's big hail storm. Well, not only did they not show up, they...
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1.0
#1317088

May 2018 They were great at the clean up and drying after our house flooded. When it came to rebuilding, their customer service was not good at all! Poor or no communication. Our contact had very little understanding of construction. We were not given consistent...
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#1307419
Well, just ditto to everything already said. Servpro uses sub-contractors and takes no responsibility for anything they do or don't do. A job we were told would take about 5 weeks is now at 10. They damaged a couple of cabinets when they took them out and said they'd...
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1.0
#1288275