Most helpful review

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New Reviewer

Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever

Servpro - Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever
Servpro - Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever
Servpro - Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever
Servpro - Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever
Servpro - Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever
Servpro - Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever
The mold is way worse then when they began my parents condo they are 87 and 84 I am here on vacation and they needed clothes I went in to get them and was absolutely appalled at the condition of the condo there is way more mold now then there was when they began the process as I was in there before they began

User's recommendation: Would never recommend this company to anyonr.

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ID
#3024438 Review #3024438 is a subjective opinion of poster.
Cons
  • I would not recommend them to anyone ever
  • Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Theiving Liars Lacking Souls

Servpro - Theiving Liars Lacking Souls
Servpro - Theiving Liars Lacking Souls
Servpro Park, Lake, Summit, Eagle Counties aka Servpro Durango, aka Servpro Archuleta, La Plata, Montezuma, San Juan Counties--Colorado Fire Remediation of Storage Unit I hired the local servpro to assist in the cleanup and recovery of my property damaged after a fire...
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ID
#3989574 Review #3989574 is a subjective opinion of poster.
Pros
  • Quick to respond
Cons
  • Theiving liars
Loss
$45
Preferred solution
My things returned or equivalent compensation.

Very very disgusted with Servpro all they want is to do shorty work and grab the money and run to the next job

I had soot damage to my home and they came in to do extensive cleaning painting and I only wish that I could post all the photos that I have Outragous! In the future I will post them

User's recommendation: I wouldn’t.

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ID
#3649320 Review #3649320 is a subjective opinion of poster.
Location
New York, New York

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New Reviewer

The worst job ever

I am writing to file a complaint about the service (lack of) that I received on April 19 and 20, 2022. I hired ServePro in March to clean/recover my home at 2622 Keystone Ct. Newburgh. In 47630. We had moved out and finished construction and painting home so it could...
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ID
#3600185 Review #3600185 is a subjective opinion of poster.
Location
Oak Ridge, Tennessee
Preferred solution
Not paying them for not fulfilling their contract
New Reviewer

Loser company

Big rip off company, owes me money, insurance fraud , sucks at there job, they did no work but dry my house out, me and my family did ALL TEAR OUT and refuse to pay us like they said for what the insurance company paid them. Will not contact us about this matter , ignores our emails , they broke a light fixture as well

User's recommendation: Go with somone else.

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ID
#3530115 Review #3530115 is a subjective opinion of poster.
Location
Sandstone, Minnesota
Cons
  • All of it
  • Poor work quality
Loss
$914
Preferred solution
Full refund

Threatening and Discrimination by co worker

I was hired on March28,2022, Aaron stated to me an discriminatory comment. On April06,2022, Aaron threatened me, I called and told the GM Samuel he took Aaron side,also Aaron made other discrimination remarks about another Supervisor which is Black also. Im a Black female and would never work or refer anybody to this Company in Tallahassee,Fl. (Central North Florida).
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ID
#3467432 Review #3467432 is a subjective opinion of poster.
Location
Tallahassee, Florida
Pros
  • Discrimination
Cons
  • Discrimination
Loss
$124
Preferred solution
Resignation of both employees

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New Reviewer

Stay away from this company

I had water damage early this year, and I called Servpro because of their good review on other website. Apparently, their good reviews are fake. They came to remove things around damaged area and opened drywall, and then used fans to dry the area for about one and half...
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ID
#3466844 Review #3466844 is a subjective opinion of poster.
Location
Pomona, California
Preferred solution
Let the company propose a solution

Disappointing and angering

I signed the contract just to get them out of our home after a week of cleanup after a chimney fire. We needed to go through our home and clean up after them. They didn't even touch some of the worst areas, and when I went to clean up the basement, I came up with soot all over my hands which took many washings to get it off. The workers were lazy and haphazard. They knocked things over, left a thick film of chemicals, and splashed their dirty carpet cleaner water in the bathroom. I could keep going, but you get my point.

User's recommendation: Don't bother.

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ID
#3425308 Review #3425308 is a subjective opinion of poster.
Location
Elyria Township, Ohio

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Verified Reviewer
New Reviewer

To let others know about this company

I live in a old house and the floor is falling, I need an access place cut to access under the house from the outside, replace the kitchen floor and install a shower unit in the bathroom. I contacted Servpro of Bloomington and a guy showed up on 12-16-21 to look at...
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ID
#3286345 Review #3286345 is a subjective opinion of poster.
Location
Marshall, Indiana
Preferred solution
Just letting you know how your customers are being treated.

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Verified Reviewer
New Reviewer

They never started the work they said they would but cashed my deposit. they also damaged my furniture in the estimate and refused to give me their insurance info. the manager, Ben, refused

they never started the work, they said they would but cashed my deposit. they also damaged my furniture in the estimate and refused to give me their insurance info. the manager, Ben, refused to provide me the insurance info and said he was the highest person to provide a complaint to.

User's recommendation: call anyone else.

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ID
#3263437 Review #3263437 is a subjective opinion of poster.
Location
Chelsea, Massachusetts
Cons
  • Bill for services not performed
Loss
$500
Preferred solution
your insurance info to provide to my insurance company

Poor service

They are a joke and just milk your homeowners ins.and good luck getting anything done. Seems in my case alone of feet dragging and no movement

User's recommendation: Stay away run.

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ID
#3219677 Review #3219677 is a subjective opinion of poster.
Location
Grand Blanc, Michigan

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Verified Reviewer
New Reviewer

BAD AFTER-SERVICE COVERAGE

ServPro came out on Oct 26th, 2021 to do an annual "maintenance service" on our home heating system because I called in on a mailed offer. I did not know it was going to be ServPro until they called to confirm the appointment a day before, but since I had only their...
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ID
#3097175 Review #3097175 is a subjective opinion of poster.
Location
New Hyde Park, New York
Pros
  • Arrival on time
Cons
  • Are thieves
  • Suspicious business practices
Loss
$97
Preferred solution
Full refund
New Reviewer

Home owner

brian from the the north branch lives at frickers seven days a week some times at twelve a clock five days a week how do run a company like this let alone your company truck sets at a bar seven days a week
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ID
#3081544 Review #3081544 is a subjective opinion of poster.
Location
Vandalia, Ohio
Preferred solution
Apology

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Verified Reviewer
Junior Reviewer

They did a terrible job for flood cleanup

Do NOT trust ServPro!! They are not truthful regarding their ads. In the ads, they state that they will get the damaged place back into the condition before the incident (flood, fire, etc.). In a recent basement flood, they did come and put in their equipment to help...
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ID
#2922889 Review #2922889 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

POOR Customer Service

Servpro - POOR Customer Service
As a long-time believer and in Servpro, I was recently displeased dealing with the local franchise representative, Eric Baylor. Poor Mr. Baylor cannot understand the concept of customer service and is primarily interested in abusing insurance companies for the largest payout possible. When I suggested that I pay for services instead of turning a claim into my insurer, Mr. Baylor demanded that I pay $150 in advance for an estimate and $500 deposit for work, although he was clueless to the scope of work needed. Mr. Baylor was comfortable leaving standing water in a basement for nearly a week. Suddenly, Mr. Baylor and Servpro of Kingston, Pittston City, Wyoming County, Hazleton, Dallas and Harveys Lake are not interested in my business. He realized that I prefer not to be violated by his organization.
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ID
#2812596 Review #2812596 is a subjective opinion of poster.
Location
Pringle, Pennsylvania
Preferred solution
Nothing wanted from Servpro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Servpro did my duct air duct cleaning

Servpro did my air duct cleaning on June 16, 2021. They left my ceiling vent hanging open, my electrical units were left turned off and they punctured *** in my air conditioning unit, which was not fixable, therefore, a new unit had to be ordered at my expense. The franchise in White Plains Maryland was made of aware of this situation. No help was provided. resolution. resolution. olutel\uelpyNot to call Servpro

User's recommendation: Do NOT CALL SERVPRO.

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ID
#2631111 Review #2631111 is a subjective opinion of poster.
Location
White Plains, Maryland
Service
Servpro Cleaning Service
Pros
  • Arrival on time
Loss
$500

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