Servpro Reviews and Complaints | servpro.com @ Pissed Consumer

Most helpful review

New Reviewer

Oct 31, 2021 Katen C Jsi

Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever

Servpro - Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever

The mold is way worse then when they began my parents condo they are 87 and 84 I am here on vacation and they needed clothes I went in to get them and was absolutely appalled at the condition of the condo there is way more mold now then there was when they began the process as I was in there before they began

User's recommendation: Would never recommend this company to anyonr.

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#3024438

Cons

I would not recommend them to anyone ever
Poor customer service

Preferred solution

Let the company propose a solution

New Reviewer

Sep 21, 2022 Farran L

Theiving Liars Lacking Souls

1.0

Servpro Park, Lake, Summit, Eagle Counties aka Servpro Durango, aka Servpro Archuleta, La Plata, Montezuma, San Juan Counties--Colorado Fire Remediation of Storage Unit I hired the local servpro to assist in the cleanup and recovery of my property damaged after a fire...

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#3989574

Pros

Quick to respond

Cons

Theiving liars

Loss

$45

Preferred solution

My things returned or equivalent compensation.

Jun 08, 2022 PissedConsumer3649320 of New York, NY

Very very disgusted with Servpro all they want is to do shorty work and grab the money and run to the next job

I had soot damage to my home and they came in to do extensive cleaning painting and I only wish that I could post all the photos that I have Outragous! In the future I will post them

User's recommendation: I wouldn’t.

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#3649320

Location

New York, New York

New Reviewer

May 22, 2022 Kathleen P Ezv

The worst job ever

I am writing to file a complaint about the service (lack of) that I received on April 19 and 20, 2022. I hired ServePro in March to clean/recover my home at 2622 Keystone Ct. Newburgh. In 47630. We had moved out and finished construction and painting home so it could...

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#3600185

Location

Oak Ridge, Tennessee

Preferred solution

Not paying them for not fulfilling their contract

New Reviewer

Apr 30, 2022 Brad M Yet

Loser company

1.0

Big rip off company, owes me money, insurance fraud , sucks at there job, they did no work but dry my house out, me and my family did ALL TEAR OUT and refuse to pay us like they said for what the insurance company paid them. Will not contact us about this matter , ignores our emails , they broke a light fixture as well

User's recommendation: Go with somone else.

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#3530115

Location

Sandstone, Minnesota

Cons

All of it
Poor work quality

Loss

$914

Preferred solution

Full refund

Apr 07, 2022 PissedConsumer3467432 of Tallahassee, FL

Threatening and Discrimination by co worker

I was hired on March28,2022, Aaron stated to me an discriminatory comment. On April06,2022, Aaron threatened me, I called and told the GM Samuel he took Aaron side,also Aaron made other discrimination remarks about another Supervisor which is Black also. Im a Black female and would never work or refer anybody to this Company in Tallahassee,Fl. (Central North Florida).

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#3467432

Location

Tallahassee, Florida

Pros

Discrimination

Cons

Discrimination

Loss

$124

Preferred solution

Resignation of both employees

New Reviewer

Apr 06, 2022 Ken L Ukg

Stay away from this company

1.0

I had water damage early this year, and I called Servpro because of their good review on other website. Apparently, their good reviews are fake. They came to remove things around damaged area and opened drywall, and then used fans to dry the area for about one and half...

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#3466844

Location

Pomona, California

Preferred solution

Let the company propose a solution

Mar 22, 2022 PissedConsumer3425308 of Attica, OH

Disappointing and angering

1.0

I signed the contract just to get them out of our home after a week of cleanup after a chimney fire. We needed to go through our home and clean up after them. They didn't even touch some of the worst areas, and when I went to clean up the basement, I came up with soot all over my hands which took many washings to get it off. The workers were lazy and haphazard. They knocked things over, left a thick film of chemicals, and splashed their dirty carpet cleaner water in the bathroom. I could keep going, but you get my point.

User's recommendation: Don't bother.

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#3425308

Location

Elyria Township, Ohio

New Reviewer

Jan 25, 2022 james b Cvy

To let others know about this company

1.0

I live in a old house and the floor is falling, I need an access place cut to access under the house from the outside, replace the kitchen floor and install a shower unit in the bathroom. I contacted Servpro of Bloomington and a guy showed up on 12-16-21 to look at...

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#3286345

Location

Marshall, Indiana

Preferred solution

Just letting you know how your customers are being treated.

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New Reviewer

Jan 16, 2022 Erika C Fao

They never started the work they said they would but cashed my deposit. they also damaged my furniture in the estimate and refused to give me their insurance info. the manager, Ben, refused

1.0

they never started the work, they said they would but cashed my deposit. they also damaged my furniture in the estimate and refused to give me their insurance info. the manager, Ben, refused to provide me the insurance info and said he was the highest person to provide a complaint to.

User's recommendation: call anyone else.

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#3263437

Location

Chelsea, Massachusetts

Cons

Bill for services not performed

Loss

$500

Preferred solution

your insurance info to provide to my insurance company

Jan 01, 2022 PissedConsumer3219677 of Grand Blanc, MI

Poor service

1.0

They are a joke and just milk your homeowners ins.and good luck getting anything done. Seems in my case alone of feet dragging and no movement

User's recommendation: Stay away run.

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#3219677

Location

Grand Blanc, Michigan

New Reviewer

Nov 25, 2021 Alok J Akd

BAD AFTER-SERVICE COVERAGE

1.0

ServPro came out on Oct 26th, 2021 to do an annual "maintenance service" on our home heating system because I called in on a mailed offer. I did not know it was going to be ServPro until they called to confirm the appointment a day before, but since I had only their...

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#3097175

Location

New Hyde Park, New York

Pros

Arrival on time

Cons

Are thieves
Suspicious business practices

Loss

$97

Preferred solution

Full refund

New Reviewer

Nov 19, 2021 paul g Zpm

Home owner

brian from the the north branch lives at frickers seven days a week some times at twelve a clock five days a week how do run a company like this let alone your company truck sets at a bar seven days a week

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#3081544

Location

Vandalia, Ohio

Preferred solution

Apology

Junior Reviewer

Sep 30, 2021 kate c Blm

They did a terrible job for flood cleanup

1.0

Do NOT trust ServPro!! They are not truthful regarding their ads. In the ads, they state that they will get the damaged place back into the condition before the incident (flood, fire, etc.). In a recent basement flood, they did come and put in their equipment to help...

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#2922889

Cons

Poor customer service

Preferred solution

Let the company propose a solution

New Reviewer

Aug 26, 2021 Thomas E Cbp

POOR Customer Service

1.0

As a long-time believer and in Servpro, I was recently displeased dealing with the local franchise representative, Eric Baylor. Poor Mr. Baylor cannot understand the concept of customer service and is primarily interested in abusing insurance companies for the largest payout possible. When I suggested that I pay for services instead of turning a claim into my insurer, Mr. Baylor demanded that I pay $150 in advance for an estimate and $500 deposit for work, although he was clueless to the scope of work needed. Mr. Baylor was comfortable leaving standing water in a basement for nearly a week. Suddenly, Mr. Baylor and Servpro of Kingston, Pittston City, Wyoming County, Hazleton, Dallas and Harveys Lake are not interested in my business. He realized that I prefer not to be violated by his organization.

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#2812596

Location

Pringle, Pennsylvania

Preferred solution

Nothing wanted from Servpro

New Reviewer

Jun 23, 2021 Elsie B Tpi

Servpro did my duct air duct cleaning

1.0

Servpro did my air duct cleaning on June 16, 2021. They left my ceiling vent hanging open, my electrical units were left turned off and they punctured *** in my air conditioning unit, which was not fixable, therefore, a new unit had to be ordered at my expense. The franchise in White Plains Maryland was made of aware of this situation. No help was provided. resolution. resolution. olutel\uelpyNot to call Servpro

User's recommendation: Do NOT CALL SERVPRO.

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#2631111

Location

White Plains, Maryland

Service

Servpro Cleaning Service

Pros

Arrival on time

Loss

$500

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Price Affordability	1/5
Diversity of Products or Services	1/5
Customer service	1/5
Product or Service Quality	1/5
Discounts and Special Offers	1/5

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"AWFUL, EXHAUSTING AND A WASTE!"

"Theiving Liars Lacking Souls"

Servpro Reviews

Complaint have pictures there is now more mold in condo then when they started they have throne stuff around to remove carpet they did not remove all of the mold can go on forever

Theiving Liars Lacking Souls

Very very disgusted with Servpro all they want is to do shorty work and grab the money and run to the next job

The worst job ever

Loser company

Threatening and Discrimination by co worker

Stay away from this company

Disappointing and angering

To let others know about this company

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Stanley Steemer

They never started the work they said they would but cashed my deposit. they also damaged my furniture in the estimate and refused to give me their insurance info. the manager, Ben, refused

Poor service

BAD AFTER-SERVICE COVERAGE

Home owner

They did a terrible job for flood cleanup

POOR Customer Service

Servpro did my duct air duct cleaning

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