Servpro
Reviews and Complaints
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Verified Reviewer | Pringle, PennsylvaniaPOOR Customer Service
Preferred solution: Nothing wanted from Servpro
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Hyde Park, New YorkBAD AFTER-SERVICE COVERAGE
ServPro came out on Oct 26th, 2021 to do an annual "maintenance service" on our home heating system because I called in on a mailed offer. I did not know it was going to be ServPro until they called to confirm the appointment a day before, but since I had only their advertising to go by, I did not see any issues.
A Technician showed up form a Long Island location on the appointed day, and the service appointment went as scheduled.
They collected payment in full on my Credit Card after the work was done. The Tech said everything was good, and that was it,
However, on Nov 19th,'21 (less than a month later) the heating system pilot failed and we lost heat in mid-November, just as it was turning cold. I called ServPro, and they said they did NOT warranty the service, and that it would cost about $165 for an appointment fee, plus about $195/hour for labor, plus cost of parts required to diagnose and fix the heating.
GREAT SERVICE ??... NO.
NO ETHICS AT ALL.
I had to find another tech to come out and fix this. However, I called my bank and stopped their payment.
COMPLETELY CROOKED, SO STAY AWAY.
- Arrival on time
- Suspicious business practices
- Are thieves
Preferred solution: Full refund
User's recommendation: COMPLETELY CROOKED SCAM.
Poor service
User's recommendation: Stay away run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey did a terrible job for flood cleanup
Do NOT trust ServPro!! They are not truthful regarding their ads.
In the ads, they state that they will get the damaged place back into the condition before the incident (flood, fire, etc.). In a recent basement flood, they did come and put in their equipment to help dry up the basement. They left their equipment here for more than a MONTH! The fans/ blowers were so powerful, they kept tripping the circuits/ switches!
Needless to say, the power kept going out. When they finally came to remove the equipment, they also had to cut pieces of the wallboard to investigate for mold. When they were finished, they had advised that there would be some people to come to fix the wallboards (replace or just repair) and that those people should put the heater back together they had to remove some screws and endcaps to do the cutting. After another week or two of being put off, finally got in touch with the office and they stated that they were finished and that it was up to us to find a contractor to do the final repairs.
They are not helpful or nice about doing a FULL/ COMPLETE job.
DO NOT TRUST SERVPRO!!! They will lie to get your business then walk away without being thorough and leave it up to you to do the rest of their job.
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Do NOT trust ServPro!!
Home owner
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerServepro trashed my basement
Preferred solution: Let the company propose a solution
User's recommendation: never call serve pro
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | White Plains, MarylandServpro did my duct air duct cleaning
- Arrival on time
User's recommendation: Do NOT CALL SERVPRO
Servpro not doing work as agreed upon
On 6-11-21 Servpro met with me at my property at 1127 Bellevue Ave Syracuse NY 13204 where inspection was done by Servpro and agreement was made between Servpro and myself for entire service that Servpro is to be providing at my property. After inspection and agreement was made Servpro began doing work at my property on 6-11-21.
Three employees began doing work. Friday afternoon fans were left running. Monday morning two employees returned to my property and continued work. They had stated that the third employee with Servpro took the day off.
Tuesday morning four employees arrived from Servpro and continued work. Wednesday Servpro did not show up to property. Early Thursday morning a inspection was done by Scott Rockwell/Rockwell Indoor Environmental. Scott Rockwell spoke with me about work that has been done so far by Servpro.
Scott stated that Servpro has been working very slowly and that Servpro should have had a lot more work done by now that has currently not been done. He stated certain things should have been done already by Servpro that would take less than two hours to remove odor from property and other work that should have been accomplished by now.
As of this date property still has a strong odor because of work not done by Servpro that should have been completed already. I am hoping that Servpro gets the work done in full immediately that they stated would be done to make sure my property is a healthy and safe place to live.
Christopher Cook
User's recommendation: Service not being provided by Servpro as they promised and we agreed upon.
Disstisfied
- Did come and pick back up some things to reclean
- Whole experience
- Lack of communication
- Broken promises
Preferred solution: Let the company propose a solution
User's recommendation: don't hire them
Flood damage
- Clean up went well
- Poor customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaUnnecessary damage
User's recommendation: NEVER , EVER USE Serv Pro.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaRIPPED OFF AND OWED THOUSANDS OF DOLLARS
User's recommendation: NEVER, EVER USE ServPro.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clearwater, FloridaNo response when contacted twice
- Whole experience
- I would not recommend them to anyone ever
- I will never use them again for anything
Preferred solution: Full refund
User's recommendation: ServPro IS THE DISASTER!!
Pissed
User's recommendation: 0 rating
Destruction of entire finished basement with no justification.
User's recommendation: DO NOT EVER use ServPro!
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Servpro is the Most horrible terrible unprofessional dirty service I’ve ever experienced as a homeowner and they’re use dirty tricks dirty staff dirty deeds dirty clean up filthy nasty unprofessional in every way shape and form you will regret using ServPro do not repeat do not use ServPro of Brighton MI and Highland MI.