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One year ago, my water heater blew, causing extensive water damage. I hired servpro unfortunately. They arrived, determined my insurance deductible, and then proceeded to tear my home apart. They never communicated what they were doing, what would be the extent of...
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Anonymous
frank

How did you resolve your issue? If not how do you plan on resolving your issue?thanks.

1.0
#782077
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Referred by our insurance company after a fire left us with smoke and water damage. They took our household contents under contract to pack out, clean, store , and return. They returned the contents later and they had not been properly cleaned, several items were...
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1.0
I didn't like
  • Lost household contents
  • Bill for services they do not perform
  • Refused to reimbuse for loss and damages
#759792
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Servpro - Restoration Review from Charlotte, North Carolina
Servpro - Restoration Review from Charlotte, North Carolina
Servpro - Restoration Review from Charlotte, North Carolina
Had water damage from flood. They didnt cover or put down protective plastic on the undamaged areas of my house. When they put on high powered dryers they blew demolition dust all through my house. You could write your name on my walls. They pulled off molding and...
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1.0
#756375
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Servpro Restoration Review

Servpro
#759562
1.0
Details
Ser pro out of sparta and lacrosse wisconsin. Do not hire them. very over inflated prices. Our finished basement flooded. They did very little to help.
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Customer service
Diversity of Products or Services
Product or Service Quality
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Staff Review

Servpro
#617771
I had Servpro come to my house in Milford mi. The tech leaders names were Allan and AJ. They were working in my house and came back in after taking a long break, they smelled like pot and I also think they were drunk. I called the brighton Servpro and spoke with a manager named josh and he only gave me the run around. What a bunch of idiots!
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They are thieves they stole my son's play station 3 and all his games they broke a spicket, belongings they are unprofessional rude and they barely cleaned my house the chemicals they used to deodorize my house caused me ashma problems and hives. This is the worst...
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1.0
#735917
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We asked Servpro in Nashua NH to give a quote on cleaning heating vents in our 3 bedroom house. They counted registers and took a few pictures and then charged us $150 to provide a quote. They said the $150 would be applied to the work if we moved forward. We were...
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Anonymous
Anonymous

We are sorry to hear that you were not satisfied with our quote for service. We take pride in our skilled technicians. SERVPRO Professionals are highly trained in property dam...

#705918
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Servpro has completely failed in their own quality assurance process to assist in resolving the far too many problems we've had with their franchise located in Grimes, IA and owned by Brian Burkle. I've left a review on Yelp, BBB, and a number of other sites. I've...
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1.8
Waukee, Iowa
I liked
  • Initial work estimate and diagram complete with job description
  • Friendly technicians
  • Initial quick response
I didn't like
  • Cancelled on a total of 3 times for two separate jobs
  • Owner went back on agreement on how to do job
  • No-showed on twice
#702235
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After a basement flood, we contacted Sean at Servpro. They responded right away and explained all of the services that they would provide. We agreed to their price and they were at our home the next day with a dozen industrial fans and two large dehumidifiers to dry...
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1.7
Millbury, Ohio
I liked
  • Initial quick response
#664232
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We had water damage and State Farm is contracted with servpro who came and did restoration. First off they were very messy and their workers came and gone as they pleased. Second they are trying to put a lean on our house because they are waiting for a check from out...
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Anonymous
Anonymous

Should you feel you have a customer complaint, please contact the Corporate Office at 1-800-737-8776 and Choose option #4. Servpro Industries Inc. takes all complaints seriou...

1.7
#636576
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After a kitchen fire, I specifically requested to keep certain cabinetry not badly damaged for my workshop and they disposed of them. Blinds were ripped out breaking the clips and left in my garage. When I looked for my egg cooker that was a cabinet with plastic...
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Anonymous
Anonymous

If you have a complaint against a SERVPRO Franchise, contact the corporate office at 1-800-737-8776 and choose option #4.

#624461
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Servpro was hired by my insurance company against my better judgement to dry out a room that leaked from winter snow buildup. I didnt see the purpose of this as i still have a leak. In any event their crew came to my home and pulled down the walls and ceiling and...
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Anonymous
Anonymous

If you have a customer concern, contact Servpro Industries Inc. 800-737-8776 Opt #4

1.0
#620093
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