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1.0

ServPro came out to our business to clean up water leak in two rooms. They would not give us an estimate up front and said it would not be much.

They spent one and one half hours vacuuming water. There were a lot of boxes where water was underneath. They left not moving a single box. No fans.

Nothing. We moved the boxes ourselves and dried out the area. One month later we get a bill for $2500 for "water restoration". I called to complain and was told to pay or else.

I told them I would pay a reasonable sum for one and one half hours of vacuum water but nothing else since nothing else was done. They called later and agreed to settle if I would send them some money. I gave them $500 which was more than generous for the work done. They called back a month later and said they wanted the rest of their money since we had signed a contract.

They are threatening to put a lien on our property. I told them they had no contract since they did not complete the "water restoration" only vacuumed water. They are totally a nasty company and will steal all the money they can get from you or your insurance co.

They will not give you a price up front because they know you would tell them where to go. Stay away from this company or you will be sorry.

Reason of review: Not as described/ advertised.

Monetary Loss: $5000.

Preferred solution: Full refund.

Servpro Cons: Are thieves.

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