Product: Servpro Water Damage Restoration Clear all filters (0 of 12 reviews match)
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Servpro - No return call

My insurance agent called a servpro franchise in my area to come and assess the water damage to my ceiling. I talked to Ivan at 707-228-9653 and he assured me that he could get to my house within a few hours after the plumber left to assess the leak. I called Ivan twice and he never returned my phone calls. I was able to call another Servpor franchise that evening and they were outstanding. Someone needs to explain to Ivan that customer service!!!Really not even a call to let me know he is too busy to come by...so very disappointing!!!!!!!!!! Thank you. Adele Levin
Product
Servpro Water Damage Restoration
#1443181
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Servpro - Terrible experience

Water pipe burst- insurance Co called Servepro-they took out part of flooring and got rid of water but did not move out anything they said they would. Very dissatisfied customer.
Product
Servpro Water Damage Restoration
#1277451
Servpro was recommended through my insurance company, USAA, when my house flooded in the first week of January. Months of living in a hotel later, and my house still isn't repaired. Due to the extreme nature of the neglect, mismanagement and incompetence from Serpro, I...
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Anonymous
lucy

As servpro are individually owned franchises it would be helpful to know which franchise you are dealing with.

1.0
Product
Servpro Water Damage Restoration
I didn't like
  • Suspicious business practices
  • Poor work quality
  • Lack of communication
#1259983
ServPro came out to our business to clean up water leak in two rooms. They would not give us an estimate up front and said it would not be much. They spent one and one half hours vacuuming water. There were a lot of boxes where water was underneath. They left not...
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1.0
Product
Servpro Water Damage Restoration
I didn't like
  • Are thieves
#1185211
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Servpro - NEVER EVER USE THIS COMPANY

In 2016 my house flooded. To this day I still have the SERVPRO PADDLE LOCK KEY ACCESS HANGING ON MY SCREEN DOOR. THEY RUINED MY DVR PLAYER BY DROPPING IT ON ITS FACE. TERRIBLE SHOTTY WORKERS AND WORKMANSHIP!!!! JUST SAY NO!!!!!
1.0
Details
Diversity of Products or Services
Product
Servpro Water Damage Restoration
#1184734
Servpro helped us out for Hurricane Katrina and was awesome to work with! Many competitors are leaving comments that are not true. They have many franchises in the area of texas and have done an outstanding job for me. Please be leary and at least get multiple quotes....
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4.8
Scott, Louisiana
Product
Servpro Water Damage Restoration
#1094994
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Servpro - Horrible experience

Our dishwasher leak ruin the floor in the kitchen and the cabinets. What should have to take in one month Max took three months we had to pack everything ourselves although they did Brenda's boxes wasn't that nice of them. They didn't do what they said they will never on time we had to chase them down would be a two-week gap between contractors or any phone calls at all. It was horrible I wouldn't recommend them to anyone.
Product
Servpro Water Damage Restoration
#1071818
Servpro - Mold Issue. I could have done it myself
Servpro - Mold Issue. I could have done it myself
Servpro - Mold Issue. I could have done it myself
Servpro - Mold Issue. I could have done it myself
So he covered it and after my husband came home I called ServPro. Bad idea. The guy came out and checked under my windows and said there was moisture but he thought it was cat pee. Yep had a cat pee problem but under every leaking window in my house? He did not test...
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1.6
Product
Servpro Water Damage Restoration
I didn't like
  • Whole experience
#1070594

Tony said in front of contractor and home owners the kitchen floor needs to come up because of water damage. Home owners repeatedly called the Serv Pro office as well as tried to reach owner, Tony who avoided all communication with zero response. A person at the...
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1.0
Product
Servpro Water Damage Restoration
#1041399
SERVPRO OF FILLEY STREET LANSING SERVES EAST LANSING AND HASLETT MICHIGAN. FROM WHAT I'VE LEARNED THEY ARE FRANCHISES LIKE MCDONALDS. THE SERVPRO TEAM THAT SAID THEY DRIED OUT MY HOUSE FROM A WATER BREAK IN A REFRIGERATOR WORKED INEFFIECIENTLY AND TOOK TWICE AS LONG TO...
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1.3
Charlotte, Michigan
Product
Servpro Water Damage Restoration
I liked
  • It when they left
I didn't like
  • Extreme delay
#1032111